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IIM, Rohtak Certificate Program In Customer Service Management (CPCSM) Admission 2016
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IIM, Rohtak Offers Admission to Certificate Program In Customer Service Management (CPCSM) Batch (2016-17) Indian Institute of Management (IIM) Rohtak |
Admission to Certificate Program In Customer Service Management (CPCSM) 2016
Indian Institute of Management (IIM)
Rohtak
Customer interaction has assumed a far greater role in digitally connected world. The volume of customer interactions for a modern organization has risen to an unprecedented number. It is now critical for a firm to streamline the way customer interactions are carried out and train the personnel in effective customer service to derive maximum customer lifetime value.
This pioneering program from one of leading B-Schools in India; IIM Rohtak, provides unique opportunity to firms as well as executives and job seekers. The program caters to very specific function and aims to allay the challenges customer facing executives face. The benefits of the program are:
Programme Module
This pioneering program from one of leading B-Schools in India; IIM Rohtak, provides unique opportunity to firms as well as executives and job seekers. The program caters to very specific function and aims to allay the challenges customer facing executives face. The benefits of the program are:
- Teaching through real life scenarios
- Very targeted and carefully selected curriculum
- No other program for the particular target from any premier B-School
- Participants get an edge in very crowded and competitive space
Programme Module
| Module | Topics |
| CSM Overview | Understanding CSM Impact, Customer Lifetime value |
| Managing Customers | Portfolio CLV Management Customer profitability Loyalty programs |
| Customer Lifestyle | Acquistion Retention |
| B2C Customer | |
| Customer Satisfaction | Concepts and metrics Building Trust |
| Communication | Managing Interactions |
| Managing Grievance / complaint | |
| Pricing Fundamentals | Price, Costing, Margins |
| Leveraging Customer relationship | Delighting Customers |
| OB / HR | Team building, Motivation |
- Graduates (10+2+3) / Post Graduates in any discipline with min. 50% marks [aggregate - considering results of all years (e.g. 3 or 4 together)] recognized by UGC/AICTE.
- Maximum 5 years of work experience
The teaching approach will be highly interactive taking advantage of the technological benefits. The pedagogy followed for the program will be judicious blend of lectures, real life case studies, quizzes, assignments etc. HGEIL to ensure uninterrupted technical support in conducting online classes, quizzes, etc.
The sessions will be delivered on Hughes Global Education interactive learning platform.
One session in a week (Total 45 hours in 6 months)
| Application Fee | Rs. 2,300/- |
| Program Fees | Rs. 32,000/- |
| Books and Study Materials | Rs. 1,500/- |
| Service Tax to be paid extra at applicable rates (currently @ 15%) | |
| Installment Schedule | (INR) |
| Inst I due on 31st August, 2016 | 17,500 ( includes 1,500/- books charges)/- + S.T |
| Inst II due on 16th Sept. 2016 | 16,000/- + S.T |
| SL. No. | Activity Description | Tentative Date |
| 1 | Last date for receipt of Applications at IIM Rohtak | August 19th, 2016 |
| 2 | Declaration of the list of eligible candidates | August 22nd, 2016 |
| 3 | First Installment of Fees (Last Date) | August 31st, 2016 |
| 4 | Orientation and briefing | September 05th, 2016 |
| 5 | Second Installment of Fees (Last Date) | September 16th, 2016 |
Applications have to be made online through the link provided in this page.
Step 1: Go to online application page in the IIM Rohtak website and register for the programme to generate the username, application number and password. Click to Register,
Instructions for Online Registration.
Step 2: Apply online by filling the form and uploading your recent photograph.
The registration fee of Rs 2,300/ (USD 80) shall be payable at the time of submitting the application through online mode as per methods given below.
Mode of Payments:
Step 3: Send the Hard copy of Application Form along with documents as specified in Annexure A-1** and one Passport size Photograph (similar to the one which is uploaded in online application) to following address so as to reach latest by August 19, 2016.
Step 1: Go to online application page in the IIM Rohtak website and register for the programme to generate the username, application number and password. Click to Register,
Instructions for Online Registration.
Step 2: Apply online by filling the form and uploading your recent photograph.
The registration fee of Rs 2,300/ (USD 80) shall be payable at the time of submitting the application through online mode as per methods given below.
Mode of Payments:
- Demand Draft for Rs 2,300/ in favour of “Indian Institute of Management Rohtak” payable at Rohtak.
OR
- NEFT to SB A/c No. – 50100058652949 IFSC Code – HDFC0000176 Branch – 401-402 Model Town, Delhi Road, Rohtak
OR
- Online Payment Gateway (Debit Card/Credit Card/Net Banking) click here to pay
Step 3: Send the Hard copy of Application Form along with documents as specified in Annexure A-1** and one Passport size Photograph (similar to the one which is uploaded in online application) to following address so as to reach latest by August 19, 2016.
Note: Please use Google Chrome Or Mozilla Firefox for filling the Online Application form. Also, verify the filled details before submitting the online application form.
Source : www.iimrohtak.ac.in
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